Terms of service

Welcome to Zouq e Zamal. By accessing or using our website and services, you agree to be bound by the following Terms of Service. Please read them carefully.

1. General Conditions

  • By using this website, you confirm that you are at least the age of majority in your country or have permission from a legal guardian.
  • We reserve the right to refuse service to anyone for any reason at any time.
  • Any breach of these Terms may result in termination of access.

2. Products & Services

  • We offer ready-to-wear clothing and may also offer custom-designed items.
  • Product images are for reference only; actual colors may vary slightly due to screen settings.
  • Custom or made-to-order items may not be eligible for return or exchange unless defective.

3. Pricing & Payments

  • All prices are listed in PKR unless stated otherwise.
  • Prices are subject to change without prior notice.
  • We reserve the right to cancel or limit quantities of any order.
  • Cash on Delivery (COD) and online payment options are available where applicable.

4. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to logistics, weather, or unforeseen circumstances.
  • Zouq e Zamal is not responsible for delays caused by courier services once the order is dispatched.
  • Customers are responsible for providing accurate shipping details.

5. Returns & Exchanges

  • Returns or exchanges are accepted only if the item is defective or incorrect.
  • Requests must be made within the specified return window communicated at purchase.
  • Items must be unused, unwashed, and in original packaging.

6. Intellectual Property

  • All content on this website — including designs, logos, images, and text — is the property of Zouq e Zamal.
  • You may not copy, reproduce, or use our content without written permission.

7. Limitation of Liability

  • Zouq e Zamal shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or products.

8. Changes to Terms

  • We reserve the right to update or modify these Terms at any time.
  • Continued use of the website after changes constitutes acceptance of the updated Terms.

9. Governing Law

  • These Terms are governed by and construed in accordance with the laws of Pakistan.

10. Contact Information

📧 Email: info@zouqezamal.com
📍 Address: Lahore, Pakistan