Return Policy

Effective Date:01-03-2025

At Zouq e Zamal, we strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy.

1. Eligibility for Returns

You may return an item if:

• It is unused, unworn, and in its original packaging with all tags attached.
• The return request is made within 14 days of receiving the product.
• You have proof of purchase (order number or receipt).

Non-Returnable Items:

• Items that have been used, damaged, or altered after delivery.
• Sale or clearance items (unless defective).
• Personalized or custom-made products.
• Underwear, socks, and hygiene-sensitive items for health and safety reasons.

2. How to Initiate a Return

To request a return, follow these steps:

1. Contact Us: Email us at info@zouqezamal.com within the 14-day return period.
2. Provide Details: Share your order number, product details, and reason for return.
3. Ship the Product: Once approved, send the item back to our return address (customer covers return shipping unless the product is defective).
4. Inspection & Approval: We will inspect the item upon receipt. If approved, we will process your refund or exchange.

3. Refund Policy

• 80% of the product amount will be refunded after deducting handling and processing charges.
• Refunds are processed within 7 business days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method (credit/debit card, bank transfer, or store credit).
• Shipping fees are non-refundable unless the return is due to a defect or an error on our part.

4. Exchange Policy

• If you received a defective or incorrect item, we offer free exchanges (subject to availability).
• To request an exchange, follow the return steps and mention "Exchange Request" in your message.

5. Damaged or Defective Items

If you receive a damaged or defective item:

• Report it within 14 days of delivery.
• Provide photos of the damaged item for verification.
• We will arrange a replacement or refund at no additional cost.

6. Cancellation Policy

• Orders can be canceled before they are shipped. Once shipped, the return policy applies.
• If you need to cancel, contact us as soon as possible.

7. Contact Us

For any questions or return requests, reach out to us:

📧 Email: info@zouqezamal.com
📍 Address: Lahore, Pakistan

We value your satisfaction and appreciate your trust in Zouq e Zamal.